Contact Revlon Customer Service
How to Reach a Person at Revlon
Toll-Free Number:
-
1-800-473-8566
Customer Service:
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1-800-487-7273
Complaints/ Feedback:
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1-844-718-6403
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1-704-916-0601
Complaints/ Feedback:
Investors/ Franchising:
Legal:
Media:
Revlon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Revlon Phone Number | 1 (800) 473-8566 |
| Average Hold Time | 00:03:29 |
| Average Calls duration | 2 minutes |
| Most Popular Revlon Email Address | compliance@revlon.com |
| Revlon Live Agent Availability | 9% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Revlon Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 68% phone, 32% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Revlon | First and last name, phone number or address or zip code |
Contact Information
Revlon Website:
Revlon Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Thursday: 10:00am - 12:00pm, 2:00pm - 4:00pm EST
Revlon Chief Compliance Officer
c/o Revlon Law Department
C/ Tirso de Molina, no. 40
08940 Cornellá de Llobregat
Barcelona, Spain
Fax:
Summary of Revlon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Revlon?
Product/ Service Question:
- “Why I can’t get a product”
- “Hair dye didn’t work”
- “Complaint of Revlon hair dye. Too dark”
Request for Information Question:
- “Discuss. Item”
- “Colorstay lipstick. Where can I get this as cvs is not carrying it. Tibia is the best Color 002 dark rusty. Clear the air”
- “Question about brush size on blow dryer”
Shipping and Delivery Question:
- “Wrong product delivery”
- “Regarding order not received”
- “I bought a colorstay overtime lipstick and it was dried up when I open the package. The color was 005 (infinite raspberry). This was purchased at Target.”
Return/ Replace Question:
- “What makeup has replaced the Revlon age defined 3X foundation natural beige number 35?”
- “Trying to find a replacement head for model number RVDR5318”
- “Return of product”
Payments and Charges Question:
- “To pay a bill”
- “No one is responding to my prepaid order update”
- “Fraud by company representative”
Activation/ Cancellation Question:
- “I want cancel my order”
- “Cancelling order”
Refund Question:
- “Never refunded money or replaced the item”
- “Regarding Refund update of my damaged products”
Employment Question:
- “Employment Verification”
- “My job end date not apply so pls my job end date apply my pf not apply”
- “To get w2 form”
Website/ Application Question:
- “I placed an order online and never received a confirmation for my order”
- “Hiring application”
Account Question:
- “E-mail password”
- “Money been taken from my account without my permission”
Staff Question:
- “To find product ( Eterna 27) I've used for many years and Walgreens and other stores don't have it according to sales staff”
Other Question:
- “Bought Revlon Glimmer liquid shadow 3 1/2 weeks ago and the sponge on applicator came off”
- “Lipstick shade discontinued”
- “Trying to find what is comparable to your Revlon new complexion, one step, compact, natural tan”
Compare Revlon Customer Service To
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